Shipping policy
Return & Refund Policy
At Sevak, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the terms below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
-
Be in the same condition as when you received it
-
Be unused and unworn
-
Have all original tags and packaging, where applicable
-
Include a receipt or other proof of purchase
How to Request a Return
To request a return, please contact us at:
Email: balajianwane123@gmail.com
Please include your order number, the reason for the return, and photographs of the product if applicable.
Once your return request is approved, we will provide you with instructions on how and where to send the item.
Return Address:
Beed, Maharashtra – 431125, India
Please do not send an item back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you received the wrong product, contact us immediately at balajianwane123@gmail.com with your order number and clear photographs or videos of the issue.
We will review the issue and, where applicable, arrange a replacement, return, or refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
-
Perishable goods
-
Personalized or customized products
-
Products that cannot be returned for hygiene or safety reasons
-
Hazardous materials, flammable liquids, or gases
-
Items specifically marked as non-returnable on the product page
-
Sale or clearance items, unless otherwise stated
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product or variant, the fastest option is generally to return the original item, subject to our return conditions, and place a new order for the desired item.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, it will be processed to your original payment method.
Please allow up to 10 business days for us to process the refund after approval. Your bank or payment provider may require additional time to reflect the amount in your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at:
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.
Where applicable, we may provide return-shipping instructions or a return label.
International Orders
For international orders, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.
International returns may be subject to additional shipping requirements and costs.
Where local consumer protection laws provide additional rights, those rights will continue to apply.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:
Sevak
Email: balajianwane123@gmail.com
Location: Beed, Maharashtra – 431125, India